Terms of service
By visiting our website and/or purchasing from us, you agree to the terms and conditions below. We may revise these terms and conditions at any time without notice however the current version of the terms and conditions will always be available on this website. “We”, “us” and “our” refer to CatDogBox Limited (“CatDogBox”).
You agree that your use of the service is at your sole risk. We are not liable for any loss or damages whatsoever from the use of, or reliance on the CatDogBox website. CatDogBox excludes all liability (including for negligence) to you or anyone else in respect of any loss or damage (including special, indirect or consequential loss or damage such as loss of revenue, unavailability of systems or loss of data) arising from or in connection with any, use of the information on or access through the CatDogBox website.
2. CUSTOMER SERVICE POLICY
At CatDogBox we do our very best to ensure that your CatDogBox arrives on time and in a good condition. If there is a problem with your order, please contact us so we can look into the issue and try to resolve it. All our CatDogBox's are tracked and require a signature on delivery. We offer a replacement CatDogBox in the (rare!) event of non-delivery. However, we do not offer a replacement CatDogBox if you have changed address and failed to update your details on the CatDogBox website. If a treat inside the CatDogBox is damaged on arrival, please contact us on firstname.lastname@example.org so we can sort it out.
3. CANCELLING AN ORDER
You can cancel your order up to 12 hours prior to delivery date.
4. PRICE AND PAYMENTS
Internet security is of paramount importance at CatDogBox. CatDogBox uses Stripe and PayPal to process all credit card transactions. Please visit stripe.com for more information.
The price shown on the CatDogBox website is in New Zealand Dollars (“NZD”) and includes GST. All transactions are processed in NZD. We reserve the right to change the price at any time. "CatDogBox Limited" will appear on the cardholder's statement for any payments made via Stripe to us on this website.
Your personal information will remain confidential to CatDogBox and/ or any associated company or partner. We may from time to time post or email you promotional material that we think may be relevant to you. It is our policy to immediately remove any person from any mailing list upon the person's request.
We may collect and use additional information to carry our internal research on our users' demographics and interests to better understand you. If you email us, post on Facebook, Twitter or any other social media about us or your experience with us and our products and/ or service, we may collect that information for the purpose of improving our service.
CatDogBox reserves the right to use any photos or videos emailed or posted to CatDogBox, CatDogBox’s social media accounts including but not limited to Facebook, Instagram and Twitter. These images will be used without compensation to the customer. We don't have to inform the customer of the use.
6. LIMITATION OF LIABILITY
You expressly agree that the your use of this service and our products are at your own risk. We are not liable for any injury, loss or claim whether direct or indirect arising from the use of the products delivered to you. We always recommend that you supervise your dog while they are playing with toys or consuming treats.